| 1 | The development and administration of the activities involved in transforming resources into goods and services is known as _____. |
|||
| A) |
marketing management | |||
| B) |
finance management | |||
| C) |
human resources management | |||
| D) |
operations management | |||
| E) |
sales management | |||
| 2 | The term ______ is used to describe those processes used in the making of both tangible and intangible products. |
|||
| A) |
marketing | |||
| B) |
operations | |||
| C) |
finance | |||
| D) |
promotion | |||
| E) |
sales | |||
| 3 | _____ are the resources—such as labor, money, materials, and energy—that are converted into goods, services, and ideas. |
|||
| A) |
End-products | |||
| B) |
Operations | |||
| C) |
Outputs | |||
| D) |
Intangibles | |||
| E) |
Inputs | |||
| 4 | Most goods are manufactured _____ purchase and most services are performed _____ purchase. |
|||
| A) |
prior to; after | |||
| B) |
after; prior to | |||
| C) |
after; after | |||
| D) |
prior to; prior to | |||
| E) |
during; during | |||
| 5 | _____ is making products to meet a particular customer’s needs or wants. |
|||
| A) |
Standardization | |||
| B) |
Commoditization | |||
| C) |
Generalization | |||
| D) |
Simplification | |||
| E) |
Customization | |||
| 6 | _____ are organizations that deal with products of a lesser magnitude than do project organizations; their products are not necessarily unique but possess a significant number of differences. |
|||
| A) |
Project organizations | |||
| B) |
Intermittent organizations | |||
| C) |
Continuous manufacturing organizations | |||
| D) |
Product organizations | |||
| E) |
Centralized organizations | |||
| 7 | Connecting and integrating all parties or members of the distribution system in order to satisfy customers is called: |
|||
| A) |
logistics. | |||
| B) |
marketing. | |||
| C) |
financing. | |||
| D) |
promotion. | |||
| E) |
outsourcing. | |||
| 8 | _____ inventory includes those products that are ready for sale. |
|||
| A) |
Work-in-process | |||
| B) |
Raw materials | |||
| C) |
Finished goods | |||
| D) |
Components | |||
| E) |
Input | |||
| 9 | When managing a supply chain, after all materials have been procured and their use determined, managers must then consider the _____, or the sequence of operations through which a product must pass. |
|||
| A) |
routing | |||
| B) |
scheduling | |||
| C) |
laddering | |||
| D) |
tracking | |||
| E) |
norming | |||
| 10 | _____ is a comprehensive set of environmental standards that encourages companies to conduct business in a cleaner, safer, and less wasteful way. |
|||
| A) |
ISO 9000 | |||
| B) |
ISO 9002 | |||
| C) |
ISO 14000 | |||
| D) |
ISO 16000 | |||
| E) |
ISO 29000 | |||
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